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December 2011: Report an Outage, Enter the Coloring Contest, Recognize Hypothermia and more …

December Edition Power Lines Newsletter

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PARKER, Pa., Dec. 5, 2011 – Central Electric Cooperative (CEC) in Parker, Pa. ranked high in customer satisfaction in a recent member survey.  In fact, the survey resulted in the highest ratings since the co-op first conducted the survey in 2004, and higher American Customer Satisfaction Index (ACSI) scores than investor–owned utilities. 

An independent contractor asked members about professionalism and the co-op’s rates, and if the co-op resolves issues or problems promptly.  For comparison purposes, four ACSI questions were included.  The co-op received an ACSI score of 82.63 which positions CEC nine points higher than the average investor-owned utility.  ACSI is a national customer satisfaction index model that indicates the overall satisfaction of consumers across the country. 

“The survey results provide us with constructive feedback from the members and help us to continue improving our service and reliability for the future,” said CEC’s CEO and General Manager Matthew Boshaw.  “It helps us know what we’re doing well and not so well, and where we can focus efforts to improve.”

CEC is seeking additional member feedback through its Member Aware Advisory Committee (MAAC).  MAAC members discuss and contribute ideas on issues directly concerning cooperative members.  Members are still needed to represent Clarion and Butler counties, and a seasonal account.  If you are interested please contact Chris O’Donnell at 1-800-521-0570 x2170.

 Central Electric is a Touchstone Energy Cooperative and has been serving members for 75 years.  Members are encouraged to attend the anniversary celebration at the Annual Meeting of the Members on Saturday, Sept. 29, 2012.    The co-op serves approximately 25,000 members with over 3,000 miles of distribution line in portions of seven counties.  

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Temperatures November 2011