CEC works hard to improve system reliability and keep the lights on, but we all know power outages happen. For this reason, CEC will soon be offering outage text and email notifications to members to improve outage communication.
This capability is coming soon through SmartHub. SmartHub is a web and mobile app that allows you to take control of all aspects of your electric account. It offers members the ability to pay bills, manage energy use, contact CEC with service issues, and (soon enough) receive outage notifications quickly and easily 24/7 online or from your mobile device.
To receive outage notifications, CEC must have up-to-date contact information on your SmartHub account and you must be signed up.
Outage notifications will include alerts for a reported outage affecting your account, updates for those outages, and a notice that power has been restored. In the event of a large scale outage, notifications may vary.
All members who sign up for SmartHub before July 1 will be entered into a drawing to win an Outage Preparedness Kit valued at $60. CEC will give away 100 kits. Each kit includes a carrying bag, solar powered emergency radio, extreme weather preparedness brochure, report an outage magnet, LED lantern with compass, weather preparedness playing cards, first aid kit, foil Mylar rescue blanket, whistle with key ring, and two tea light candles and matches.
During outages CEC relies on members to notify that power is out, however, you may receive a text notifying you of an outage if you are a part of a larger outage and others have already notified us.
It is important that members who receive a power restored message and are still without power, report this to CEC. This helps us know that you have an individual outage and that the work we did on the other portion of the line feeding your location did not restore your power.
Once you are signed up for outage notifications, you will begin receiving them as soon as they’re available. This will allow you to receive updates from CEC linecrews right to your mobile phone!
SmartHub is also available as an app. You can download it by visiting your app store from your mobile device and searching for SmartHub.
Standard text messaging rates may apply based on your mobile phone, carrier plan.
CEC employees and directors, along with members of their immediate families, are ineligible to win an Outage Preparedness Kit.